Customer Testimonials

  CaseFlow has certainly been a huge benefit to Clestra, it has definitely had a contribution towards the efficiency of the business  

Director, Clestra Hauserman

  CaseFlow has become an integral part of our process at North East Truck and Van...  

Group Sales Director,
NETV

  CaseFlow delivers the 'best fit' for our business processes  

Finance Director,
The SLC Group

Software as a Service (SaaS)

Sawfish Software solutions are accessed and hosted via the web in a method known as Software as a Service (SaaS). Our solutions are provided to customers via a unique logon which is accessible from any internet point anywhere in the world.

SaaS not only alleviates the costs of some of the traditional licensing fees but also eliminates the need for additional IT infrastructure investments; users simply require broadband internet access. We also take responsibility for maintenance, scalability, upgrades, daily technical operation and support for the software provided to all of our clients.

Companies of all sizes are taking advantage of Sawfish Software solutions as a service, from SME's to major blue-chip organisations.

Click here for the Frequently Asked Questions pdf.

Support and Maintenance

DebtFlow continues to develop and we know that your best practice will change to, so we allow for hassle free upgrades and adaptations as we both grow. Sawfish Software offer a full support and maintenance service which allows customers to subscribe to a fully managed and web hosted solution.

We know that when using a system integral to your business success any downtime can be very frustrating and hampering. We have experienced and dedicated support teams available when you need them to ensure that you continue to get the most from your solution.

Support

Sawfish Software will provide support to customers with regard to any aspect of their system, whether it's the core software or bespoke development.

Maintenance

Sawfish Software have a dedicated development and project management team working to continually improve, develop and maintain our customers' solutions.

Find out how DebtFlow customers can also benefit from additional Sawfish Software Services.

Training

Sawfish Software solutions are intuitive and easy to use, any competent web user will have no trouble in understanding the system. Icons and tool-tips are constantly available in each of the few screens which comprise the dashboard and all the terminology you see will reflect that used in your company.

As part of our commitment to providing a solution that works for you, we offer personalised instructor-led training sessions. These are important to ensure that all users can be getting the most from their system and are up and running as quickly as possible. In some situations online training can be provided in ‘train the trainer' scenarios.

We provide three types of training:

DebtFlow Services

We understand that your business is like no other even within the same industry competitive companies invariably have different processes or terminology. In fact the whole premise of a solution from Sawfish Software is that we configure the solution to meet your business model not the other way round!

We have a complementary package of specialist services available to ensure that by working together you can benefit from a solution that meets your exact business needs:

Consultancy

We have a number of experienced in-house consultants that will work with you at every stage of your project to ensure you achieve your objectives.

Configuration

As part of our standard offering we configure our solutions to match your business requirements, all of which are covered by our support and maintenance contracts.

Development

Each of our solutions provides a number of features as standard; however, we have an experienced development team who work with you to develop/adapt the standard solution to meet your exact needs.

Project Management

We see our relationship with our customers as a partnership, from the initial enquiry through to ongoing customer support. A dedicated project management team are involved at every step of your solution implementation to ensure a successful partnership.

To find out more please do not hesitate to contact us.

Business Process Management

Workflow

LEAN / 6 Sigma Methodology

CRM